Terms of Use

Welcome to our website. If you continue to browse and utilise the website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Sanna Florence’s relationship with you with regards to this website. If you disagree with any part of these Terms and Conditions, please do not use our website. 

Throughout these Terms and Conditions, the term Sanna Florence or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Any updates to the website shall also be subject to these Terms and Conditions. You can review the current version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions at any time.

Please note our website is hosted on Squarespace, which provides us with the online platform that enables us to sell our products and services to you.

General Terms of Use

The content of the pages of this website is for you general information and use only. It is subject to change without notice. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

We reserve the right to refuse service to anyone for any reason at any time.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Intellectual Property 

By using this website you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service. The site and all of it’s original content are the sole property of Sanna Florence, and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws. You may not modify, distribute or repost anything on this website without prior consent of the website owner Sanna Florence. We take a zero tolerance approach to breach of copyright. 

Prohibited Use 

You may not use the website for any of the following purposes:

• In any way which causes harm, or may cause damage to the website or interferes with any other persons enjoyment of the website. 

• In any way that is harmful, unlawful, illegal, abusive, harassing, threatening or in any other way objectionable or in breach of any applicable law or regulation. 

• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability. 

• To store or reproduce content without consent of Sanna Florence owner of www.sannaflorence.com

• To submit false or misleading information 

• To upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of any service, the website, related websites or the internet 

• To track or collect the personal information of others 

Sanna Florence has a zero tolerance policy towards hate speech, racism, sexism or any form of abusive or aggressive behaviour. It is our prerogative to cancel any order that we deem to be aggressive or abusive in nature. 

Information on site 

We frequently update the site and edit content, but we are not obligated to do this and some material may be out of date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone. Any reliance on the information on this site is at your own risk. 

Change to services and prices 

Prices for products are subject to change without notice. 

We reserve the right at any time to modify or discontinue any products or services (or any part of the content thereof) without notice. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products. 

Products & Services 

All products or services may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy. 

Currently our products and services are only available online, or at specified events. Any other outlet or business selling our products does so without our consent and in contravention of these Terms and Conditions. 

We have made every effort to display as accurately as possible the colour and images of our products within the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products and services to any person, geographic region or jurisdiction. We may exercise this right on a case by case basis. 

We reserve the right to limit the quantities of any products or services that we offer. 

We reserve the right to discontinue any product at any time. 

Billing & Account Information 

Please see our Privacy Policy for detail on billing information. 

Third Party Links 

From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Personal Information 

Your submission of personal information through the website is governed by our Privacy Policy. Our Privacy Policy in detailed on this page.

By using this site, you agree to us handling this information and confirm that the data you provide is accurate. 

Legal Responsibility to you 

We do not guarantee the accuracy of material on our site. As far as legally possible we exclude legal responsibility for the following 

• Any loss to you arising from use of our site

• Loss of income, profit, business, data, contracts, goodwill or savings. 

We also exclude as far as legally possible, all terms and warranties or promises implied by law or statutes. 

We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law. 

Computer offences 

If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the site will be revoked. We will report you to the relevant authorities and give them your identity. 

Examples of misuse include introduction of viruses, or worms, Trojans and other technologically harmful or damaging material. 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

PRIVACY POLICY 

We understand that you care about how your personal information is use and shared. We appreciate your trust in us to look after your information correctly. This notice describes our privacy policy and forms part of our website Terms and Conditions. 

By accepting our Website Terms or by visiting Sanna Florence ‘the website’ you are agreeing to the practices described in this Privacy Policy. 

This policy explains how we collect personal data about you. When first obtaining Personal Data from you or when you purchase a product from us we will give you the option to tell us if you would like to receive information from us about other services and products. You can normally do this by ticking a check box. You may change your mind at any time by emailing us at sanna@sannaflorence.com or clicking the unsubscribe link at the bottom of any email you receive from us. 

Our website is hosted on Squarespace, which provides us with the online platform that enables us to sell our products and services to you. Your data may be stored through Squarespace’s data storage, databases and applications. They store all data on secure servers behind a firewall. Squarespace’s privacy policy can be found here. 

The Type of Data we collect 

Personal data is any information capable of identifying an individual. It does not include anonymised data. 

We may process different types of personal data about you: 

• Information you put into forms or surveys on our site at any time which may include first name, last name, title, email address and marketing preferences. 

• A record of correspondence between us 

• Details of transactions you carry out through the website may include details about payments between us and other details of purchased made by you 

• Contact data included your billing address, delivery address, email address and telephone numbers. 

• Information about your computer (e.g. your IP address, broswer operating system and paltform, time zone setting and location, and the devices you use to access this site) for system administration. 

• Financial data may include you bank account and payment card details. 

Collection of Personal Data 

We may collect personal data from a number of sources, including the following: 

• From you when you purchase a product or service from us, this may include your contact details, date of birth, how you will pay for a product or service and your bank details. This information is shared with our online store hosting provider Squarespace in order to fulfil your order. 

• From you when you contact us with an enquiry or in responses to a communication from us. 

Using your personal data 

Personal data shall only be used for the following purposes: 

• To help identify you when you contact us 

• To help us to administer and contact you about improved services and products we have provided before 

• To help prevent and detect fraud or loss 

• To allow us to contact you (via email) about products and services offered by us where these products are similar to those you have purchased before, you were given the opportunity to opt out of being contacted by us at the time your Personal Information was collected and at the time of our subsequent communications with you and you have not opted out of us contacting you. 

• To allow us to contact you about products and services offered by us where you have expressly consented to us doing so 

• We may monitor and record communications with you for quality assurance and compliance purposes

• We may check you details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this. 

We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy. 

Payment 

All direct payment gateways offered by Squarespace and used by us adhere to the standards set by PCI-DSS as management by the PCI Security Standard Council, which is a joint effort of brand like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensue the secure handling of credit card information by our and it’s service providers. 

We work with the following third party providers to process payments for our products 

• Stripe 

• Square

Third Party Services 

We may allow other people and organisations to use Personal Data we hold about you in the following circumstances 

• If we have been legitimately asked to provide information or legal or regulatory purposes or as part of legal proceedings 

• We employ companies and individuals to perform functions on our behalf and we disclose your Personal Data to these parties for example, taking payments, fulfilling orders, delivering packages, sending postal mail and email, analysis data and providing customer service. Those parties are bound by strict contractual provisions and only have access to Personal Data needed to perform their function and may not use it for other purposes. They must process your data in accordance with the Data Protection Act 1998. 

• Third party providers used by us in general will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third party service providers such as payment gateways and other payment transaction processions have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. Once you leave our store’s website or are redacted to a third party website or application you are no longer governed by this Privacy Policy or our website Terms and Conditions. 

• Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set to in this Privacy Policy and that they haven objected to such use of their Personal Data. 

Communications 

We may email you with messages about your order, for example we may email to tell you that you’ve made a purchase or your order has shipped. It is not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting platform, to enable these confirmation email to be sent. 

Analytics 

This website collects personal data to power site analytics including: 

Information about your browser, network and device 
Webpages you visited prior to coming to the website 
You IP address. 

This information may also include details regarding you use of the website including: 

Clicks 
Internal Links
Pages visited 
Scrolling
Searches 
Timestamps 

This information automatically shared with the website provider Squarespace to learn about site traffic and activity. 

Cookies 

This website utilise cookies and similar technologies, which are small files or pieces of text that download to a device about a visitor accesses a website or an app. For information about viewing the cookies dropped on your device please visit (insert link - about the cookies Squarespace uses). 

These functional and required cookies are alway used, which allow Squarespace our hosting platform to securely serve this website to you.  

These analysts and performance cookies are used on this site, as described, only when you accept/ acknowledge the cookie banner. 

We may amend this Privacy Policy from time to time without notice to you, in which case we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to the Privacy Policy.